1. Information We Collect

Personal Information

• Name and contact information
• Business name and details
• Email address and phone number
• Billing and payment information
• Account credentials

Call Data

• Call recordings and transcriptions
• Caller information (phone numbers)
• Call duration and timestamps
• Messages and booking details

Usage Information

• Service usage patterns
• Feature preferences
• Device and browser information
• IP addresses and location data

2. How We Use Your Information

We use collected information to:

• Provide and improve the Overflow AI service
• Process calls and manage customer interactions
• Send service updates and notifications
• Process payments and manage billing
• Provide customer support
• Analyze usage patterns to improve features
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third parties who help operate our service
• Business Partners: With your consent for integrations
• Legal Requirements: When required by law or legal process
• Business Transfers: In case of merger or acquisition

4. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication
• Secure data centers with SOC 2 compliance
• Regular backups and disaster recovery procedures

5. Data Retention

• Account data: Retained while your account is active
• Call recordings: Retained for 90 days by default
• Analytics data: Retained for 2 years
• Billing records: Retained for 7 years per legal requirements
• You may request deletion of your data at any time

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Lodge a complaint with supervisory authorities

7. Cookie Policy

We use cookies and similar technologies to improve your experience:

Essential Cookies

Required for the Service to function properly. These cannot be disabled.

Analytics Cookies

Help us understand how users interact with our Service to improve functionality.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Note that disabling certain cookies may impact Service functionality.

8. International Data Transfers

Your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

9. Children's Privacy

Overflow AI is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. California Privacy Rights

California residents have additional rights under CCPA including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or prominent notice on the Service.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Gondola Inc.
Privacy Team
Email: privacy@overflow.ai
Phone: 1-415-OVRFLOW

Data Protection Officer:
Email: dpo@overflow.ai